GADGET SENSEI PH / WARRANTY SUPPORT

Warranty coverage
for your device.

Check the warranty terms for your pre-owned or brand-new device, see which issues may be covered, and find out how to request an inspection.

Start a warranty claim View coverage
Keep your purchase receipt ready Greenhills, San Juan
WARRANTY COVERAGE

Coverage by
device condition.

Your warranty terms depend on whether the device was purchased pre-owned or brand-new.

01 / PRE-OWNED GOOD AS NEW

Pre-Owned

7DAYS
REPLACEMENT
REQUEST PERIOD

Request a replacement for an eligible functional issue within the stated period. The device must pass inspection.

1-month service warrantyEligible manual labor is covered. Replacement parts may cost extra.
  • Valid concerns are assessed before a decision.
  • Accidental, liquid, or unauthorized repair damage is excluded.
  • Purchase date and proof of purchase are required.
Read pre-owned terms
02 / BRAND-NEW DEVICES

Brand-New

1YEAR
STATED
WARRANTY

Brand-new devices are listed with a one-year warranty for eligible defects. Specific coverage depends on the product's terms.

Defect assessment requiredConfirm the responsible warranty provider and claims process for your model.
  • Coverage applies to eligible defects, subject to validation.
  • Physical damage, liquid exposure, and misuse are excluded.
  • Keep your official receipt for warranty verification.
Read brand-new terms

The seven-day replacement and one-month service periods are different forms of coverage. Inspection has its own timeframe and does not extend the warranty period.

DEVICE ISSUES

Which issues may
be covered?

Examples below are guidance, not automatic approvals. Eligibility depends on the issue, warranty period, and inspection results.

POTENTIAL COVERAGE

Possible covered issues

  • Device will not power on due to a confirmed internal defect.
  • Charging failure caused by an eligible hardware fault.
  • Camera, microphone, speaker, or button malfunction.
  • Touchscreen or display faults not caused by impact or liquid damage.
  • Other functional faults accepted under the device's warranty.
EXCLUDED CONDITIONS

Not covered

  • Broken LCD, cracked glass, or impact-related screen damage.
  • Liquid or water damage and accidental physical damage.
  • Unauthorized repair, device modification, or tampering.
  • Misuse, normal cosmetic wear, or damage caused by the customer.
  • iOS update-related issues and freebies under the stated store policy.

A reported issue is not automatically approved or excluded. The team will assess the device and explain the applicable warranty decision.

THE DETAILS

Read the warranty
terms.

Replacement and service have different conditions. Review the terms for your device before sending a claim.

IMPORTANT TO KNOW

Keep your receipt and contact us first.

Warranty periods are validated against your purchase date. Before sending a device, contact our team for the correct claim instructions.

Contact warranty support
01Pre-Owned replacement requests
Eligible functional concerns reported within 7 days of purchase are assessed for replacement. The store may offer the same model or a comparable available unit if the claim is approved. The outcome depends on the actual issue, stock and applicable consumer rights; replacement is not guaranteed before inspection.
02Pre-Owned service warranty
The stated 1-month service warranty covers eligible manual service labor. Replacement parts, such as a battery, charging port, or speaker, may be charged to the customer. Ask for a cost explanation before paid work begins. The period is verified from the receipt rather than assumed to begin after the replacement period.
03Brand-New device terms
Brand-new devices are listed with 1-year warranty coverage for eligible defects. The provider, covered defects and repair procedure may differ by device and manufacturer. Contact the store with your model and receipt to confirm which warranty process applies.
04Inspection and proof of purchase
Claims may require up to 7 business days for inspection. Prepare your official receipt and details of the issue. If the receipt is missing, contact the team to ask whether the sale can be verified. A complete claim review does not guarantee approval.
05Damage, modification and warranty exclusions
Accidental or customer-caused damage, liquid exposure, broken LCD due to impact, unauthorized repair or modification, and tampering may affect eligibility. Removing or tampering with the warranty sticker may void replacement eligibility. Under the stated store policy, freebies and iOS update-related issues are not covered. Warranty terms do not remove rights that apply under law.
FILING A CLAIM

How to file a
warranty claim.

Start with our support team. They'll tell you what to prepare and how to submit the device for inspection.

  1. 01

    Contact our team

    Send your name, receipt, device details and a description of the issue.

  2. 02

    Share evidence

    Provide clear photos or videos showing the problem, where possible.

  3. 03

    Get instructions

    Wait for directions before shipping or bringing in the device.

  4. 04

    Device inspection

    Allow up to 7 business days for an eligibility assessment.

  5. 05

    Claim decision

    Receive an update on the outcome and the applicable next step.

Message Gadget Sensei PH to begin
BEFORE YOU SEND YOUR DEVICE

Prepare these
details first.

Having your purchase information and evidence ready helps our team assess your request.

Claim checklist

  • Official receipt or relevant purchase record
  • Device model and purchase details
  • Description of the problem
  • Supporting photos or videos, if possible
  • Current contact information

Shipping & return instructions

Contact Gadget Sensei PH before sending a device for inspection. LBC is listed in the store warranty policy; our team will confirm the appropriate return method and address.

Confirm fees before shipping.

Shipping fees depend on the confirmed claim arrangements. Please ask our team about any charges before shipping; this page does not promise free shipping or reimbursement.

Request shipping instructions
SUPPORT FAQ

Common warranty
questions.

Quick answers about coverage periods, service, inspection, shipping and proof of purchase.

When does my warranty start?
Warranty periods are counted from the original sale to the end customer, as shown on the receipt. Contact our team if the purchase date needs verification.
How are the 7-day replacement and 1-month service periods different?
The 7-day period is for eligible replacement requests. Pre-owned units also have a 1-month service warranty for eligible service labor. These are different forms of coverage, not a promise of an extra month after the replacement period.
Will I need to pay for replacement parts?
Under the stated pre-owned service terms, eligible manual labor is free, but replacement parts may be chargeable. The team will explain any applicable cost before service proceeds.
What warranty applies to a brand-new device?
Brand-new devices are listed with a 1-year warranty for eligible defects. The covered issues and responsible service provider can vary by device; ask our team to confirm your model’s specific terms.
How long does warranty inspection take?
The stated inspection period is up to 7 business days. Inspection time is separate from the warranty coverage period.
What do I need to file a warranty claim?
Please prepare your official receipt, device and purchase details, a description of the problem, and clear photos or videos where possible.
Can I send my device to the store right away?
Contact Gadget Sensei PH first. The team will provide instructions before you ship or bring in a device for inspection.
Who pays for warranty shipping?
Shipping methods and fees must be confirmed with our team before you send a device. This page does not promise free shipping or reimbursement.
What issues are excluded?
Examples include accidental or physical damage, broken LCD caused by impact, liquid damage, unauthorized repair or tampering, and iOS update-related issues under the stated store policy. Inspection determines eligibility for a specific claim.
What if I cannot find my official receipt?
Proof of purchase is required for validation under the stated policy. If you cannot locate the receipt, contact the store to ask what purchase records can be checked; eligibility cannot be guaranteed.
GADGET SENSEI PH SUPPORT

Need help with a
warranty claim?

Contact our team with your receipt and details about the issue. We'll help you with the next steps.

Contact warranty support Messenger / Gadget Sensei PH