Gadget Sensei PH Warranty Center

Warranty made clear, fair, and easy to understand.

Whether you bought a pre-owned unit or a brand new device, our warranty page explains what is covered, what is not covered, how claims work, and what you need before requesting inspection.

View Warranty TypesHow to ClaimWarranty FAQ
Warranty Types

Choose the coverage that matches your device.

We separated pre-owned and brand new warranty terms so buyers know exactly what applies before requesting a warranty inspection.

Pre-Owned Warranty

7-Day Protection

Pre-owned Gadget Sensei PH units are covered by a 7-day warranty protection period for accepted functional defects found after purchase.

Important: Valid only with no physical damage, no liquid exposure, and no unauthorized repair, opening, modification, or tampering.
Inspection TimelineAll claims are subject to inspection and may take up to 7 business days.
LBC Shipment OnlyWe cover the return shipping fee for approved warranty customers through LBC only.
Receipt RequiredOfficial receipt is required. Warranty starts upon sale of the unit to the end customer.

Brand New Warranty

1-Year Warranty

Brand new devices purchased from Gadget Sensei PH include 1-year warranty coverage for valid manufacturer or functional defects, subject to inspection and warranty validation.

Important: The same protection rules apply. Warranty is not valid for physical damage, liquid exposure, misuse, unauthorized modification, or tampering.
Defect ProtectionCovers accepted device issues that are not caused by accidental damage, misuse, or unauthorized repair.
Inspection FirstAll claims are reviewed and inspected before approval, replacement, repair, or return shipping support.
Proof of PurchaseOfficial receipt must be presented for warranty validation.
Coverage Guide

What defects may be accepted?

Warranty coverage is focused on genuine functional issues. Final approval depends on inspection results and warranty eligibility.

Common accepted issues

  • Device will not power on due to confirmed internal defect.
  • Charging issue caused by an internal or port-related defect, not dirt, damage, or misuse.
  • Touchscreen, display, or line issues not caused by drops, pressure, dents, or liquid exposure.
  • Camera, speaker, microphone, button, Wi-Fi, or signal issue caused by confirmed functional defect.
  • Battery or sudden shutdown issue confirmed as a warranty-covered fault.

Not covered

  • Cracked screen, dents, bent body, broken glass, scratches, or damage caused by dropping.
  • Liquid exposure, moisture indicators, corrosion, or water-related damage.
  • Unauthorized repair, opening, modification, parts replacement, or tampering.
  • Software issues caused by jailbreak, beta software, unofficial reset, account lock, or user-installed apps.
  • Accessories, freebies, cosmetic wear, battery wear from normal usage, and issues caused by misuse.
Pre-Owned Policy Details

Pre-Owned Device Warranty & Replacement Policy

For pre-owned devices, customers are entitled to a 7-day replacement policy from the date of purchase. This is for valid concerns only and remains subject to Gadget Sensei PH inspection.

7-Day Replacement PolicyIf the device has a valid issue within 7 days, Gadget Sensei PH may replace it with the same unit/model or an equivalent available unit.
Replacement OnlyThis is not refundable. No cash refund will be issued once the item has been purchased.
Shipping Fee CoveredFor valid warranty claims, Gadget Sensei PH will cover the shipping fee back and forth for the customer.
1-Month Service WarrantyAfter the 7-day replacement period, the device is covered by a 1-month service warranty for free manual labor/service only. If parts need replacement, the customer shoulders the cost of parts such as battery, charging port, speaker, or other components.
Human Error / Customer-Caused DamageIf damage is caused by human error or customer misuse, the warranty is voided. The customer may still request repair assistance, but parts and other possible costs will be shouldered by the customer.
Warranty Exclusions
  • iOS update issues, broken LCD or screen damage, and water damage
  • Physical damage, accidental damage, customer misuse, and human error
  • Unauthorized repair or tampering, or any issue caused after receiving the device
Final HandlingValid concerns will be handled through replacement or service warranty, depending on the warranty period and issue.
Claim Process

How to request warranty support.

Keep the process smooth by preparing your receipt, device details, and clear photos or videos of the issue before sending a claim.

Contact Gadget Sensei PH

Send your full name, contact number, order details, official receipt, and a clear explanation of the issue.

Submit proof of issue

Provide photos or videos showing the defect. This helps us check if the concern is eligible for inspection.

Inspection period

All warranty claims are subject to inspection and may take up to 7 business days.

Approval decision

If approved, we will advise the next step depending on the issue, such as repair, replacement, or other warranty action.

LBC shipping only

For approved warranty customers, Gadget Sensei PH covers the return shipping fee via LBC only.

Receive update

We will update you once inspection is complete and the approved warranty action is ready.

Important Warranty Notes

Warranty is valid only for eligible claims.

All claims are subject to inspection for up to 7 business days. Warranty becomes effective upon the sale of the unit to the end customer. Official receipt is required. Return shipping support applies only to approved warranty customers through LBC.

Read Warranty FAQ
FAQ

Warranty questions, answered.

These answers help customers understand the limits and process before filing a claim.

When does the warranty start?

The warranty starts upon the sale of the unit to the end customer. An official receipt is required for validation.

How long is the pre-owned warranty?

Pre-owned devices have 7-day warranty protection for eligible functional defects, subject to inspection.

How long is the brand new warranty?

Brand new devices have 1-year warranty coverage for valid manufacturer or functional defects, subject to inspection and warranty validation.

How long does inspection take?

All claims are subject to inspection and may take up to 7 business days.

Does Gadget Sensei PH cover shipping?

For approved warranty customers, Gadget Sensei PH covers the return shipping fee via LBC only.

What can void my warranty?

Physical damage, liquid exposure, unauthorized repair, modification, tampering, misuse, and software issues caused by user action may void the warranty.

Is cosmetic damage covered?

No. Scratches, dents, normal wear, and cosmetic issues are not covered unless explicitly stated before purchase.

Can I claim without an official receipt?

No. Official receipt is required for warranty validation.