Gadget Sensei PH Privacy Policy

Effective Date: May 8, 2026

Gadget Sensei PH respects your privacy and understands the importance of protecting the personal information you share with us.

This Privacy Policy explains how Sensei Gadget, doing business under the name Gadget Sensei PH, collects, uses, stores, shares, and protects personal information in connection with our products, services, website, social media pages, payment channels, delivery arrangements, device checking, repairs, trade-ins, and other customer transactions.

By visiting our website, contacting our official channels, placing an order, making a payment, submitting a device for checking, or otherwise transacting with Gadget Sensei PH, you agree to the collection and processing of your personal information in accordance with this Privacy Policy.

1. Business Information

Registered Business Name: Sensei Gadget
Brand / Trade Name: Gadget Sensei PH
Website: https://gadgetsenseiph.com/
Shop Location: Greenhills Shopping Center, San Juan, Metro Manila
Email: contact@gadgetsenseiph.com
Mobile Number: 0995 097 7093
Facebook Page: https://www.facebook.com/gadgetsenseiph

For privacy-related concerns, requests, or complaints, you may contact our Privacy Concerns Contact through:

Privacy Concerns Email: contact@gadgetsenseiph.com
Subject Line: Privacy Concern / Data Request
Mobile: 0995 097 7093

2. Information We Collect

Depending on how you interact with us, we may collect the following types of information:

Customer Information

We may collect your name, mobile number, email address, social media account name, delivery address, billing details, and other contact information necessary to respond to your inquiry or complete your transaction.

Order and Transaction Information

We may collect information relating to your purchase, reservation, trade-in, repair, warranty concern, or service request. This may include the item ordered, device model, storage, color, price, payment status, invoice or receipt details, order history, delivery status, and after-sales support records.

Payment Information

When you pay through PayMongo or other payment channels, we may receive transaction-related information such as payment confirmation, payment reference number, payment method type, transaction status, amount paid, and payment date.

Gadget Sensei PH does not intentionally store your full card number, CVV, complete online banking credentials, or full payment account details. Payment details are processed by PayMongo or the applicable payment provider under their own systems, security measures, and privacy policies.

Device Information

For device checking, repair, warranty review, trade-in, buy-and-sell, or diagnostic services, we may collect device-related information such as model, serial number, IMEI, battery health, storage capacity, condition photos, diagnostic results, repair notes, warranty details, and proof of ownership where necessary.

Identity Verification Information

For certain transactions, especially high-value purchases, deliveries, payment disputes, fraud checks, trade-ins, or ownership verification, we may request valid identification, proof of payment, proof of billing, authorization documents, or other supporting information.

We only request this information when reasonably necessary for transaction safety, customer protection, fraud prevention, dispute handling, or legal compliance.

Communication Records

We may keep records of your messages, calls, emails, screenshots, inquiries, complaints, reviews, feedback, and support conversations with us through our website, Facebook page, phone number, email, SMS, or other official communication channels.

Website and Technical Information

When you use our website or interact with our online platforms, we may collect basic technical information such as IP address, browser type, device type, pages visited, inquiry source, cookies, analytics data, and advertising or campaign interaction data.

This helps us improve our website, customer experience, marketing, security, and fraud prevention efforts.

3. How We Collect Information

We collect personal information when you voluntarily provide it to us, including when you:

Contact us through our website, Facebook page, email, phone number, SMS, or messaging apps; place an order or reservation; make a payment; request delivery or pickup; submit a device for checking, repair, warranty review, or trade-in; provide proof of payment, device photos, ID, or supporting documents; join promos or campaigns; leave reviews or testimonials; or interact with our website, forms, ads, and online platforms.

4. Purposes of Processing

We collect and process personal information for legitimate business, transaction, customer service, security, and legal purposes, including:

Processing orders, reservations, payments, deliveries, pickups, returns, replacements, warranty requests, repairs, and trade-ins.

Responding to inquiries, customer support requests, after-sales concerns, complaints, and service follow-ups.

Verifying customer identity, payment status, delivery details, device ownership, and transaction legitimacy.

Preventing fraud, scams, stolen-device transactions, chargebacks, unauthorized payments, fake proof of payment, and suspicious activity.

Coordinating with payment processors, couriers, delivery riders, service providers, suppliers, repair partners, and other parties necessary to complete your transaction.

Issuing receipts, invoices, acknowledgments, transaction records, warranty notes, and customer service documentation.

Improving our products, services, website, marketing, operations, customer experience, and transaction security.

Sending order updates, payment confirmations, delivery updates, warranty reminders, support messages, promos, restock updates, and related offers, subject to applicable law and your communication preferences.

Complying with tax, accounting, legal, regulatory, dispute resolution, fraud prevention, and business recordkeeping requirements.

5. PayMongo and Payment Processing

Gadget Sensei PH may use PayMongo to process online payments, including card payments, e-wallet payments, bank transfers, and other supported payment methods.

When you use a PayMongo payment link, checkout page, or supported payment method, PayMongo may collect and process payment-related personal information in accordance with its own privacy policy, terms, security practices, and applicable laws.

Gadget Sensei PH may receive limited payment-related information from PayMongo, such as payment confirmation, transaction ID, payment status, payment method type, amount paid, and payment date.

Gadget Sensei PH does not control PayMongo’s full payment processing environment and does not store your complete card details or payment credentials. Customers are encouraged to review PayMongo’s own privacy policy and payment terms before completing payment.

6. Sharing of Personal Information

We do not sell your personal information.

We may share your personal information only when necessary and only for legitimate business, payment, delivery, service, security, legal, or compliance purposes.

Your information may be shared with:

Payment processors such as PayMongo; banks, e-wallet providers, and financial service providers involved in your payment; couriers, delivery riders, logistics providers, or pickup coordinators; repair technicians, diagnostic partners, suppliers, or service centers; website hosting, analytics, customer support, marketing, and communication service providers; accounting, tax, legal, compliance, and recordkeeping providers; fraud prevention, verification, and dispute-handling partners; and government authorities, regulators, courts, or law enforcement when required by law or necessary to protect our rights, customers, business, or the public.

All sharing is limited to what is reasonably necessary for the relevant purpose.

7. Customer Reviews, Photos, Screenshots, and Testimonials

We may request your consent before posting customer reviews, screenshots, photos, videos, feedback, or testimonials that may identify you.

If you allow us to post your review or testimonial, you may later request its removal by contacting our official channels. We will review and act on reasonable removal requests, subject to legal, fraud prevention, dispute resolution, and legitimate business recordkeeping needs.

8. Device Checking, Repair, Trade-In, and Customer Data

Because we deal with personal gadgets such as iPhones, iPads, MacBooks, Android phones, and other devices, customers are responsible for backing up, removing, or securing personal files before submitting any device for checking, repair, trade-in, resale, or warranty-related review.

Before handing over a device, customers are strongly advised to remove or sign out from personal accounts, including Apple ID, iCloud, Google accounts, banking apps, wallets, messaging apps, social media accounts, email accounts, photos, videos, documents, and other private files.

Gadget Sensei PH will not intentionally access, copy, transfer, disclose, or use personal files stored on a customer’s device unless necessary for the requested service and with the customer’s knowledge or consent.

For trade-ins and resale processing, customers may be asked to confirm that the device is unlocked, free from ownership restrictions, and lawfully owned by the customer.

9. Marketing Communications

We may send you updates about available units, new stocks, iPhone deals, accessories, trade-in offers, repair services, promos, installment-related announcements, and other offers related to Gadget Sensei PH.

You may opt out of marketing messages at any time by contacting us through our official channels.

Even if you opt out of marketing messages, we may still contact you for important transaction-related matters, including order updates, payment confirmation, delivery coordination, warranty issues, repair updates, fraud checks, or customer support concerns.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy.

Transaction records, payment confirmations, order history, delivery records, warranty notes, service records, repair records, trade-in documents, accounting records, fraud prevention records, and legal documentation may be retained for as long as necessary to complete transactions, provide after-sales support, comply with legal and tax obligations, resolve disputes, prevent fraud, and protect the legitimate interests of Sensei Gadget and Gadget Sensei PH.

When personal information is no longer needed, we will take reasonable steps to securely delete, anonymize, archive, or dispose of it.

11. Data Security

We take reasonable physical, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

These measures may include limited access to customer records, password-protected accounts, secure payment processing through third-party providers, transaction verification procedures, careful handling of IDs and proof of payment, secure storage of digital records, and internal controls for customer information.

However, no method of data transmission, online communication, digital storage, or offline recordkeeping is completely secure. Customers are advised to transact only through official Gadget Sensei PH channels and avoid sending unnecessary sensitive information through unsecured or unofficial accounts.

12. Data Subject Rights

Under applicable Philippine data privacy laws, you have rights over your personal information, including the right to be informed, the right to access, the right to object, the right to correction, the right to erasure or blocking, the right to data portability where applicable, and the right to file a complaint with the National Privacy Commission.

To exercise your rights, you may contact us through:

Email: contact@gadgetsenseiph.com
Subject Line: Privacy Concern / Data Request
Mobile: 0995 097 7093

For security purposes, we may ask you to verify your identity before processing a privacy request. We may also retain certain information when required for legal, tax, accounting, fraud prevention, dispute resolution, or legitimate business purposes.

13. Minors

Our products and services are intended for customers who are legally capable of entering into transactions.

If a customer is below 18 years old, the transaction must be handled, approved, or supervised by a parent or legal guardian. We do not knowingly collect personal information from minors without appropriate parental or guardian consent.

14. Third-Party Websites and Services

Our website, payment links, Facebook page, checkout pages, courier services, and other online channels may link to or involve third-party platforms such as PayMongo, Facebook, delivery providers, and other service providers.

These third parties have their own privacy policies, terms, and data handling practices. Gadget Sensei PH is not responsible for the privacy practices, security measures, or content of third-party websites, applications, payment platforms, or services that we do not control.

15. Fraud Prevention and Transaction Safety

Because Gadget Sensei PH sells and handles high-value gadgets, we may conduct reasonable verification and security checks before completing certain transactions.

This may include verifying proof of payment, checking customer identity, confirming delivery details, reviewing device ownership, inspecting trade-in units, keeping transaction records, reviewing suspicious activity, and refusing or cancelling transactions that appear fraudulent, unauthorized, unsafe, incomplete, or inconsistent with our policies.

These measures are intended to protect customers, the business, and the integrity of our transactions.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website, services, payment methods, legal requirements, or privacy practices.

Any updated version will be posted on our website or official channels with the updated effective date. Continued use of our website, services, or official channels after any update means you acknowledge the revised Privacy Policy.

17. Privacy Concerns and Contact Information

For privacy concerns, requests, complaints, corrections, or data-related inquiries, you may contact:

Sensei Gadget
doing business under the name Gadget Sensei PH

Shop Location: Greenhills Shopping Center, San Juan, Metro Manila
Website: https://gadgetsenseiph.com/
Email: contact@gadgetsenseiph.com
Privacy Concern Subject Line: Privacy Concern / Data Request
Mobile: 0995 097 7093
Facebook: https://www.facebook.com/gadgetsenseiph

We will review privacy-related requests within a reasonable time, subject to identity verification, legal requirements, transaction records, fraud prevention needs, and legitimate business obligations.