Gadget Sensei PH Privacy Policy

Effective Date: May 8, 2026

Gadget Sensei PH respects your privacy. This Privacy Policy explains what personal information we collect, why we use it, who may receive it, how long we keep it, and how you can exercise your rights.

The policy applies to our website, online store, checkout and payment processes, physical store, official messaging channels, delivery and pickup arrangements, trade-ins, service and warranty requests, and, where applicable, business-partner and Private Funder Portal transactions.

Reading this policy does not mean you consent to every type of processing. We rely on the applicable lawful basis for each activity and request separate consent where the law requires it. You can contact us before providing information if you have a question about a particular request.

1. Who We Are and How to Contact Us

Registered business: SENSEI GADGETS SHOP (sole proprietorship)
Registered proprietor: ASHARY CASIDAR H. SOLAIMAN
Retail name: Gadget Sensei PH
Website: https://gadgetsenseiph.com/
Physical store: Greenhills Shopping Center, San Juan City, Metro Manila, Philippines
General and privacy email: contact@gadgetsenseiph.com
Contact number: 0995 097 7093
Facebook: https://www.facebook.com/gadgetsenseiph

The registered proprietor, operating as Sensei Gadgets Shop / Gadget Sensei PH, is the personal information controller for the processing described in this policy, except where another provider independently determines how it processes information under its own privacy notice.

For a privacy request, use the subject line Privacy Concern / Data Request. We will direct it to the person responsible for handling privacy concerns. If a separate Data Protection Officer contact is designated, we will publish the applicable details.

2. What Information We Collect

We collect only information reasonably connected with the service or transaction involved. Not every category below applies to every customer.

Customer and account details

Your name, account name, email address, mobile number, billing or delivery address, recipient information, login account details (where an account is created), and preferences needed to respond to you or complete an order.

Orders, purchases, and payments

Products ordered; model, condition, color and storage; prices; invoices, receipts and reservations; payment amounts and statuses; transaction reference numbers; payment method; masked payment identifiers when provided by our processors; refund and chargeback information; and delivery or pickup records.

Identity, authorization, and fraud-verification information

For transactions with an elevated fraud or misdelivery risk, we may record confirmation that the buyer authorized an order, whether the buyer is the cardholder, recipient or an authorized representative, and the result of an identity check. In some cases we may ask to view a valid ID, matching name or limited supporting information. We will explain why a particular check is needed and use a less intrusive method where it is sufficient.

We do not ask customers to email or message their full card number, card security code (CVV/CVC), card PIN, one-time password (OTP), or online-banking password. We do not require those secrets to verify an order.

Devices, trade-ins, and service requests

Device model, storage, serial number or IMEI, battery condition, diagnostic results, known defects, photographs, service or warranty records, repair history supplied to us, and proof of ownership when relevant. We do not need access to your personal photos, messages, banking apps or accounts for an ordinary device quotation.

Communications and store interactions

Messages, emails, inquiry histories, customer-support notes, complaints, reviews, delivery instructions, and records of calls or meetings where relevant. If we propose recording a call, we will notify those involved and address consent and applicable law before recording. CCTV images may be processed where cameras are installed at our premises and appropriate notices are provided.

Website, cookies, and advertising data

When you visit our website, we or our service providers may process IP address, device and browser information, approximate location inferred from network data, page views, referring links, session identifiers, cookie choices, shopping-cart activity, and advertising interactions, according to the services actually enabled on the website.

Business partners and private funding records

If you separately inquire about reseller, supplier, or private business-funding arrangements, we may process business contact details, verification documents, agreement and signature records, contribution and payment information, payout instructions, PDC or banking details supplied for the arrangement, portal access logs, and related communications. These records are not collected from ordinary retail customers unless relevant to their transaction.

3. How We Obtain Information

We receive information directly when you place an order, open an account, contact us, send payment confirmation, submit a device, request delivery, participate in an authorized promotion, or enter into a separate documented business arrangement.

We may also receive limited information from payment processors, banks, financing partners, couriers, marketplaces, social-media platforms, and other providers involved in a transaction. Automatic website collection may occur through necessary cookies, logs, analytics and advertising technology, as described below.

If you provide someone else’s contact or delivery information, please do so only when you are authorized to use it for the transaction.

4. Why We Process Information and Our Lawful Bases

Depending on the activity and the type of information, processing may be necessary to:

• Perform a contract or take steps you request: answer product inquiries, process checkout, reserve units, collect payments, arrange pickup or delivery, handle warranty and service requests, and manage agreed business transactions.
• Comply with law: issue and preserve required sales and tax records, meet lawful government requests, and comply with applicable consumer, accounting and regulatory obligations.
• Pursue legitimate interests where lawful and proportionate: protect customers and the store from unauthorized payments, stolen-device transactions, fraud, chargebacks, misuse of accounts and delivery mistakes; secure our systems; and manage reasonable business operations. Where appropriate, we assess the purpose, necessity and impact on your rights before relying on legitimate interests.
• Act with your consent when required: send optional marketing messages, publish an identifiable customer photo or testimonial, or use non-essential tracking technologies and other data for purposes requiring consent.
• Establish, exercise, or defend lawful claims where permitted: retain relevant evidence for a genuine dispute, complaint, chargeback or legal proceeding.

If information falls within a category protected as sensitive personal information under Philippine law, we process it only when a separate applicable lawful condition is satisfied. We do not treat this policy as a blanket authorization to collect unnecessary documents.

5. High-Value Credit Card Orders and Customer Verification

Because we sell expensive devices, some online orders require additional review before the item is released. A successful card charge does not necessarily resolve cardholder authorization, recipient verification or a potential payment dispute.

What we may verify

For a high-value order or a transaction with specific warning signs, we may confirm the order number, the purchaser’s name and contact details, whether the rightful cardholder authorized payment, and whether the stated recipient and delivery address are correct. If needed, we may arrange a call through a verified contact, a limited identity comparison, or an authorized in-person pickup check.

What we ask you to provide

We start with the least information that is reasonably sufficient. A simple written confirmation may be enough in some cases; others may need a more reliable identity check. If an ID must be viewed or a copy is genuinely necessary, we will explain the purpose, request only relevant details, use an appropriate submission or viewing method, and avoid collecting unrelated information where possible. Do not send an ID, card photo or full billing statement unless we have explained the specific requirement and the approved method.

What happens while an order is being checked

An order may remain reserved while reasonable payment, identity or delivery checks are completed. If a transaction cannot be verified, release may be delayed and we will explain the next available step, including any applicable cancellation or refund procedure. Verification periods, release conditions and customer remedies are governed by our published Terms and Conditions, applicable law, and information shown during checkout—not by this Privacy Policy alone.

A completed verification or an uneventful waiting period does not eliminate all future chargeback rights or payment-provider reviews. If a customer requests a normal refund or cancellation, we handle that request through the applicable merchant and payment-provider process; a bank dispute is not our standard refund method.

How verification information is used

We use the information for transaction authorization, fraud prevention, correct handover, payment-provider inquiries and any related dispute. Staff access is limited to those with a business need. We do not use identity documents collected for verification as promotional material.

6. Payment Processing and Financing Providers

Payments may be handled by PayMongo, banks, e-wallet services, QR payment channels, card networks and supported third-party financing or installment partners, depending on the option used at checkout or agreed with the customer.

These providers may collect and process additional payment or eligibility information under their own terms and privacy notices. Gadget Sensei PH typically receives transaction status, amount, date, payment method, reference numbers, masked identifiers when available, and information needed for reconciliation, refunds, verification and disputes.

We do not intentionally collect or store complete credit-card numbers, CVVs, OTPs or online-banking passwords. Please use official payment pages and avoid sharing those details with store staff in messages. Payment-proof uploads and documents should be provided only through an approved channel identified by our team.

7. Delivery, Store Pickup, and Authorized Recipients

To prepare an order for delivery or pickup, we may share the recipient’s name, address, mobile number, package or order reference, and delivery instructions with the assigned courier, rider or logistics provider. Where appropriate, we may verify a representative’s authority to receive a high-value item.

A delivery provider may collect proof of delivery or recipient acknowledgement under its own procedures. We do not need to provide the courier with your complete card information or unrelated identity records to deliver a package.

8. Trade-Ins, Device Checking, Repairs, and Warranty

We may use device identification and condition records to provide quotations, check ownership restrictions, evaluate a trade-in, perform agreed diagnostics, process repairs or warranty claims, and prevent transactions involving stolen or unauthorized devices.

Before submitting a device, please back up data that matters to you and, where necessary for an agreed trade-in or resale, remove personal accounts and activation locks. If technical access is needed for a requested service, our staff should explain the check and seek the necessary authorization first. Do not provide your Apple ID, Google account, email, or banking password as part of a routine device handover.

We aim to access only information required for the service and do not use personal content found on a device for unrelated purposes. Device processing and data-removal arrangements may also be governed by separate service terms.

9. Website Cookies, Analytics, and Advertising

Our online store may use cookies or similar technologies to maintain a cart, remember essential session settings, help secure checkout, detect abuse, measure site performance, and understand how visitors reach our website.

Some technologies are essential to website and checkout operation. Analytics or advertising tools, such as those supplied by Google or Meta where enabled, may collect interaction data or help measure campaigns and show relevant advertisements. We will provide relevant notice and obtain consent or offer controls where legally required. Optional marketing and non-essential tracking should not be treated as automatically accepted merely because someone visits the website.

You can manage browser cookies through your browser settings; disabling essential cookies may affect cart or checkout features. Available site-specific choices depend on the cookie controls implemented on the live website. We will update this notice if the services used materially change.

10. Marketing Messages and Promotions

We may contact you about an existing inquiry or order and send necessary transaction-related updates, including payment, delivery, warranty and service notices.

Promotional emails, text messages, or other marketing communications are handled according to the applicable lawful basis and your preferences. Where consent is required, we will ask separately. You may opt out of optional marketing by following any available unsubscribe instructions or emailing us. Opting out of promotions will not stop essential messages concerning a current transaction or legal obligation.

11. Customer Photos, Reviews, and Testimonials

We may invite customers to share store-pickup photos, feedback, reviews or testimonials. We will seek appropriate consent before publishing identifiable customer photographs or private message screenshots as marketing materials, unless another valid lawful basis applies.

You may contact us to request that an identifiable published photo or testimonial be taken down. We will review the request and remove it from channels we control where appropriate, while keeping any records we must lawfully retain for a separate purpose. Content already copied or shared by unrelated third parties may be outside our control.

12. Private Funder Portal and Business-Partner Records

The website may also provide access to private business-funding information, supplier or reseller inquiries, and restricted records for individuals who have entered into separate agreements with the business.

For those arrangements, we may use identity and contact information, signed agreements, funding or payment schedules, business records, payout bank details, cheque-related information, receipts, support messages, and account login records to review an inquiry, perform an accepted agreement, maintain accurate records and meet lawful obligations.

Access to portal information is intended for the relevant account holder and authorized personnel. The portal is a record-management service and does not itself transfer money. Participation in any funding arrangement is governed by its own terms and applicable law, not by this Privacy Policy.

13. Who May Receive Your Information

We do not sell customer personal information. We may share only information relevant to a lawful purpose with appropriate recipients, including:

• Payment gateways, banks, card networks, e-wallets, financing providers, fraud-verification and chargeback services;
• Couriers, delivery riders, fulfillment and logistics providers;
• Hosting, website, checkout, backup, security, analytics, advertising, email, SMS, messaging and customer-support providers;
• Device inspection, repair, warranty or sourcing partners where needed to provide the requested service;
• Accountants, legal advisers, tax and compliance professionals, and authorized business administrators; and
• Government authorities, regulators, courts or law-enforcement agencies where disclosure is required or permitted by law.

Where another provider independently decides how to use your information, its own privacy notice may apply. We seek to limit sharing to necessary purposes and apply appropriate contractual or other safeguards where required.

14. Processing Outside the Philippines

Some website, payment, communications, cloud, customer-support, analytics or advertising providers may host or access information outside the Philippines. Such processing may be subject to the laws of the location involved as well as applicable Philippine privacy requirements.

When using those providers, we remain responsible for taking appropriate steps required of us as a personal information controller, including transparency and suitable safeguards for the information we transfer or permit them to process.

15. How Long We Keep Information

We do not keep every category of information for the same length of time. The applicable period depends on the purpose, the type of record, and whether there is an ongoing transaction, warranty matter, chargeback, complaint, investigation or legal requirement.

• Sales, receipts and supporting accounting records: normally retained for the applicable tax and accounting period, including the five-year preservation rule for books and supporting records under relevant BIR rules, or longer when an audit, case or other law requires it.
• Customer accounts, order history and warranty or repair records: retained while needed to provide the service, handle an active account, meet warranty or consumer obligations, or resolve a related claim, then reviewed for deletion or anonymization when no longer needed.
• Temporary identity-verification records and submitted documents: retained only for the verification and any applicable unresolved payment dispute, chargeback, fraud investigation or legal claim. Where possible, we retain the result of a check rather than an unnecessary full ID copy.
• General inquiries and support messages without a completed purchase: retained only while needed for follow-up and reasonable recordkeeping, and reviewed periodically for deletion or anonymization.
• Marketing preferences: retained while needed to honor your choices, including a limited record of an unsubscribe request where necessary to avoid contacting you again.
• Technical logs, cookies and analytics: retained according to the purpose, system configuration, and relevant provider settings, with unnecessary information removed or de-identified when practicable.
• Private Funder Portal and business-partner records: retained for the term of the relevant arrangement and any associated accounting, claims and legal-recordkeeping period.

We do not use this policy to justify indefinite retention. If information must be preserved because of a pending dispute, lawful claim or regulatory requirement, we limit its use to the relevant purpose. When the applicable period ends, we take reasonable steps to delete, destroy, de-identify or otherwise securely dispose of the information.

16. Security and Personal Data Breaches

We apply reasonable organizational, physical and technical safeguards appropriate to the information and the risks involved. Depending on the system, these may include limiting staff access, account protections, payment-provider controls, controlled file sharing, and procedures for checking identities and unusual transactions.

No internet service or storage method is entirely risk-free. If we learn of a suspected security incident, we will assess it, take appropriate steps to contain and investigate it, and notify affected individuals and the National Privacy Commission where required by applicable law.

Customers should use our official channels and report suspicious messages claiming to request payment secrets or personal documents on our behalf.

17. Your Rights Under Philippine Privacy Law

Subject to applicable conditions and exceptions, you may exercise the right to be informed about the use of your data; access information held about you; object to certain processing; request correction of inaccurate data; request erasure or blocking when legally appropriate; request data portability where it applies; seek damages in cases recognized by law; and file a complaint with the National Privacy Commission.

To request access, correction, deletion, withdrawal of consent, or a review of a particular use of information, email contact@gadgetsenseiph.com with the subject Privacy Concern / Data Request and describe the request. We may need to verify that you are the data subject or an authorized representative before releasing or changing records. We will request only the identity information reasonably needed for that verification.

We will review requests under the Data Privacy Act and applicable rules. Some information may need to be retained despite a deletion request where necessary to comply with law, complete an existing transaction, protect lawful rights or resolve a dispute. You may also contact the National Privacy Commission through https://privacy.gov.ph/.

18. Minors

Our products and payment arrangements are intended to be used by individuals legally able to transact, or with appropriate parent or guardian involvement where required. We do not knowingly seek unnecessary personal information from children. If we discover information was collected from a minor without an appropriate legal basis, we will assess the matter and take the necessary steps under applicable law.

19. Third-Party Websites and Services

Our website may link to payment pages, social networks, financing providers, marketplaces, courier websites or other services that we do not operate. Their separate privacy notices and terms apply to the processing they independently control. We encourage you to review their information before using those services.

20. Changes to This Policy

We may revise this Privacy Policy when our services, technology, payment processes, data practices or legal requirements change. The current version and its effective date will be posted on our website.

A revised notice does not automatically create valid consent for a new purpose that requires separate consent. Where applicable, we will provide additional notice or seek the necessary permission before introducing a materially different use of information.

21. Privacy Questions or Complaints

For questions about this policy, a data request, suspected misuse of your information or a privacy complaint, contact:

Gadget Sensei PH — Sensei Gadgets Shop
Privacy email: contact@gadgetsenseiph.com
Subject: Privacy Concern / Data Request
Mobile: 0995 097 7093
Location: Greenhills Shopping Center, San Juan City, Metro Manila, Philippines
Website: https://gadgetsenseiph.com/

We will review the request, confirm what information we need to respond, and advise you of the next steps in accordance with applicable Philippine privacy requirements.